SERVICE
Transport Scope
Through FedEx, we can provide you with shipping services to mainland China, Hong Kong, Macao and Taiwan, Japan, Korea, Canada, Mexico and other countries and regions in the world. It takes 3-5 working days to reach local customs in most areas. Customs clearance time depends on the actual situation of the local customs, which ranges from 1-20 working days.
Shipping Insurance
We offer free insurance of $100 for a single shipment. In addition, you can purchase additional FedEx self-insurance to protect your shipment.
Dedicated Customer Service
We offer 1v1 dedicated customer service who will guide you through the packing process, answer your questions and do their best to help you send your luggage safely and quickly.
Value Added Service
We offer free weekday FedEx pickup. You can also drop off your package at any FedEx Office on your own.
BUSINESS
Customer Service Enquiry
You can inform our customer service about your shipping requirements. Our customer service will provide you with the optimal solution.
Fill Out the Form Online
Once you've prepared your shipment, fill out our US International Shipping Proof of Delivery form online and your dedicated customer service representative will bill you and provide you with a final total.
Shipping Preparation
After we confirm receipt of your payment, we will send you the waybill. At the same time, we will help you to make an appointment for FedEx pickup on the next business day and guide you on how to make the final preparations before shipping.
Pickup
FedEx pickup personnel will pick up your package at the designated time. Please follow the instructions of your dedicated customer service representative to prepare for pickup within the designated time frame. You can also drop off your package at any FedEx Office.
Full Tracking
You can track your shipment through FedEx's tracking number. Your dedicated customer service will also track the whole process. If anything unexpected happens in the middle of the journey, we will deal with FedEx in a timely manner.
Cargo Delivery
Goods will arrive at destination customs within 3-5 working days and will be cleared and delivered to your door within 1-20 working days. This depends on the length of the distance and the speed of the local customs clearance.
OUR ADVANTAGE
Price Discount
The price of American International Express luggage is as low as 20% off the official website, and students enjoy additional exclusive discounts.
Exclusive customer service
1v1 exclusive customer service, anytime and anywhere to answer questions and solve problems
Shipping Guarantee
Professional packing guidance, try our best to solve the damage and loss in transport. Up to now, the rate of lost items is less than 0.1%.
Local Service
Self-managed FedEx corporate account, exclusive customer service docking FedEx, the whole process is worry-free.
